About this role
Jazz has a vacancy for the role of Expert Quality Excellence & CX Transformation in Lahore. PakkiNaukri collects this listing from the employer's own posting and re-checks it — the employer's full description and the application itself are on the original listing, linked from this page.
From the employer's listing (short excerpt)
Title: Expert – Quality Excellence & CX Transformation
Grade: L2
Location: Lahore/Islamabad
Company: JazzWorld
Transform customer interactions into experiences that build trust
At JazzWorld, every customer interaction is an opportunity to deliver a simpler, more consistent and more valuable experience. As Expert – Quality Excellence & Customer Experience Transformation, you will help shape the future of Jazz Enterprise’s Digital Customer Operations through intelligent quality management, AI-powered interaction analytics, customer journey governance and modern learning practices.
You will design and embed quality frameworks that use automation and analytics to strengthen service quality, improve customer experience, support regulatory compliance and build workforce capability across voice, chat, email, WhatsApp and digital self-service channels. This role brings together Contact Centre Operations, Quality Management, Training & Development and Artificial Intelligence to deliver measurable improvements in customer and business outcomes.